Buyer Terms & Protection
What buyers should expect from sellers, what ShopHive can assist with, and how to shop more safely.
Effective date: 28 July 20261. Marketplace role
ShopHive helps independent sellers display products and receive paid orders. Paystack processes payments and settles seller shares, while the seller remains responsible for the product, delivery, warranty, returns and customer service unless a listing states otherwise.
2. Guest and optional accounts
You may be able to buy without creating a permanent buyer account. An optional account can provide order history, saved products, reporting and review features. Information submitted during guest checkout may still be kept for order support, safety and record keeping.
3. Before paying
Check the seller identity, product description, final price, any Paystack processing charge, delivery or access method and return conditions. Complete payment only through ShopHive wallet checkout or ShopHive's Paystack checkout. ShopHive will never ask for your MoMo PIN, card PIN, password or one-time security code.
3A. ShopHive wallet
Signed-in users may fund a ShopHive wallet through verified Paystack payment and use the credited balance for eligible purchases. Wallet checkout does not add a second payment-processing charge. Each deposit, purchase, seller credit and refund is recorded in an auditable ledger. Wallet balances cannot be overdrawn.
4. Orders and fulfilment
An order is treated as paid only after server-side Paystack verification. Eligible digital access is released automatically. Sellers fulfil physical purchases after confirmation. Keep your Paystack receipt and inspect physical products promptly.
5. Digital products and subscriptions
Digital content may have access, download, device or usage limits. Do not redistribute protected files without permission. Before joining a subscription, review its term, included benefits, renewal method, price and cancellation process.
6. Cancellations, returns and refunds
Eligibility depends on the product, seller terms, product condition and applicable law. Report wrong, damaged, counterfeit, inaccessible or materially misdescribed products promptly. Digital content that has been accessed and personalised or perishable goods may have different cancellation limits where lawful.
7. Reports and dispute assistance
First contact the seller and provide a clear description and reasonable evidence. If the issue remains unresolved, report it to ShopHive. ShopHive may request records, facilitate communication, restrict a seller or remove a listing, but cannot guarantee recovery of money paid directly to a seller.
8. Reviews
Reviews must reflect genuine transactions and personal experience. They must not contain threats, hate, private information, fabricated claims or unrelated promotion. ShopHive may remove reviews that breach these rules while preserving honest criticism.
9. Acceptable use
Do not use ShopHive for fraud, unlawful purchases, harassment, interference with the service, unauthorised scraping, account compromise or manipulation of ratings and promotions.
10. Service limits
Marketplace availability, rankings and features may change. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. ShopHive’s assistance is supplementary and does not replace rights available against the seller or under applicable law.